:root{color-scheme:light;font-family:IBM Plex Sans,Avenir Next,Segoe UI,Arial,sans-serif;font-synthesis-weight:none;text-rendering:optimizeLegibility}*{box-sizing:border-box}body{margin:0}button,input,textarea{font:inherit}.portal-shell{min-height:100vh;--portal-bg: oklch(.98 .005 248);--portal-ink: oklch(.23 .055 258);--portal-muted: oklch(.48 .035 252);--portal-soft: oklch(.955 .01 248);--portal-card: oklch(1 0 0);--portal-line: oklch(.89 .014 248);--portal-primary: oklch(.44 .13 255);--portal-primary-deep: oklch(.27 .085 258);--portal-action: oklch(.55 .15 255);--portal-action-dark: oklch(.39 .13 258);--portal-action-soft: oklch(.92 .035 250);--portal-warning: oklch(.78 .12 78);--portal-gold: oklch(.68 .13 82);--portal-success: oklch(.53 .12 160);--portal-shadow: 0 24px 70px -48px rgb(40 54 82 / .45);background:linear-gradient(180deg,oklch(.985 .008 248),var(--portal-bg));color:var(--portal-ink);letter-spacing:0}.portal-topbar{height:72px;padding:0 clamp(22px,5vw,48px);border-bottom:1px solid var(--portal-line);background:color-mix(in oklch,var(--portal-card) 92%,transparent);display:flex;align-items:center}.portal-brand{display:inline-flex;align-items:center;gap:10px;color:var(--portal-primary-deep);font-size:1.03rem;font-weight:650;text-decoration:none}.portal-brand-mark{width:30px;height:30px;object-fit:contain}.portal-page{width:min(1080px,calc(100% - 56px));margin:0 auto;padding:48px 0 80px}.portal-dashboard-hero,.portal-claim-hero{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:32px;margin-bottom:48px}.portal-dashboard-hero h1,.portal-claim-hero h1,.portal-success-card h1{margin:0;color:var(--portal-primary-deep);font-size:clamp(2.35rem,5vw,4.3rem);line-height:1.04;font-weight:400;letter-spacing:0}.portal-dashboard-hero p,.portal-claim-hero p,.portal-home-card p,.portal-success-card p,.portal-state-card p,.portal-section-header p,.portal-activity-item p,.portal-dashboard-claim-top p,.portal-dashboard-claim-note,.portal-upload-dropzone span,.portal-photo-list span,.portal-timeline p{margin:0;color:var(--portal-muted);line-height:1.55}.portal-primary-link,.portal-primary-action,.portal-secondary-action,.portal-secondary-link{min-height:46px;border-radius:8px;padding:0 18px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;cursor:pointer;font-size:.94rem;font-weight:650;text-decoration:none;transition:background .16s ease,border-color .16s ease,color .16s ease,transform .16s ease,box-shadow .16s ease}.portal-primary-link,.portal-primary-action{background:var(--portal-action);color:#fff;box-shadow:0 16px 32px -24px #00697894}.portal-primary-link:hover,.portal-primary-action:hover{background:var(--portal-action-dark);transform:translateY(-1px)}.portal-primary-link svg,.portal-primary-action svg,.portal-secondary-action svg{width:18px;height:18px;fill:currentColor}.portal-primary-action:disabled{cursor:not-allowed;opacity:.7;transform:none}.portal-secondary-action,.portal-secondary-link{border:1px solid var(--portal-line);background:var(--portal-card);color:var(--portal-primary-deep)}.portal-dashboard-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(260px,320px);gap:24px;align-items:start}.portal-dashboard-main{display:grid;gap:18px}.portal-dashboard-section-title{min-height:32px;border-bottom:1px solid var(--portal-line);display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.portal-dashboard-section-title h2,.portal-activity-panel h2{margin:0;color:var(--portal-primary-deep);font-size:1.34rem;line-height:1.2;font-weight:500}.portal-dashboard-section-title span{color:var(--portal-muted);font-size:.82rem;font-weight:650;white-space:nowrap}.portal-dashboard-claim-list{display:grid;gap:18px}.portal-dashboard-claim-card,.portal-activity-panel,.portal-home-card,.portal-form-card,.portal-success-card,.portal-state-card,.portal-resolved-strip{border:1px solid var(--portal-line);border-radius:8px;background:var(--portal-card);box-shadow:var(--portal-shadow)}.portal-dashboard-claim-card{padding:20px;display:grid;gap:18px}.portal-dashboard-claim-top{display:grid;grid-template-columns:48px minmax(0,1fr) auto;gap:16px;align-items:start}.portal-claim-avatar{width:48px;height:48px;border-radius:999px;background:color-mix(in oklch,var(--portal-action-soft) 70%,white);color:var(--portal-action-dark);display:inline-flex;align-items:center;justify-content:center}.portal-claim-avatar svg{width:23px;height:23px;fill:currentColor}.portal-dashboard-claim-top h4{margin:0 0 4px;color:var(--portal-ink);font-size:1.18rem;line-height:1.25;font-weight:550}.portal-status-pill{border-radius:999px;padding:5px 10px;background:var(--portal-action-soft);color:var(--portal-action-dark);font-size:.76rem;font-weight:700;white-space:nowrap}.portal-status-pill-follow_up{background:#ffe8c2;background:oklch(.94 .06 80);color:#684512}.portal-status-pill-resolved{background:#cff2da;color:#154f2f}.portal-dashboard-claim-note{border-radius:8px;padding:13px 14px;background:var(--portal-soft);display:flex;justify-content:space-between;gap:16px;font-size:.9rem}.portal-claim-progress{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.portal-claim-progress span{min-width:0;color:var(--portal-muted);font-size:.72rem;font-weight:650}.portal-claim-progress i{display:block;height:5px;margin-bottom:8px;border-radius:999px;background:var(--portal-line)}.portal-claim-progress span.complete,.portal-claim-progress span.active{color:var(--portal-action-dark)}.portal-claim-progress span.complete i,.portal-claim-progress span.active i{background:var(--portal-action)}.portal-dashboard-claim-details{border-top:1px solid var(--portal-line);padding-top:2px}.portal-dashboard-claim-details summary{min-height:38px;color:var(--portal-action-dark);display:flex;align-items:center;justify-content:flex-end;gap:8px;cursor:pointer;font-size:.9rem;font-weight:650;list-style:none}.portal-dashboard-claim-details summary::-webkit-details-marker{display:none}.portal-dashboard-claim-details summary svg{width:18px;height:18px;fill:currentColor;transition:transform .16s ease}.portal-dashboard-claim-details[open] summary svg{transform:rotate(180deg)}.portal-dashboard-claim-details>div{display:grid;gap:10px;padding:8px 0 2px}.portal-dashboard-claim-details p{margin:0;color:var(--portal-muted);line-height:1.5}.portal-dashboard-claim-details strong{margin-right:8px;color:var(--portal-ink);font-weight:650}.portal-dashboard-description{padding-top:4px}.portal-claim-timeline-panel{margin-top:6px;padding:14px;border:1px solid var(--portal-line);border-radius:18px;background:#ffffffb8}.portal-claim-timeline-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.portal-claim-timeline-heading strong{margin:0;color:var(--portal-ink)}.portal-claim-timeline-heading span{color:var(--portal-muted);font-size:.78rem;font-weight:650}.portal-claim-message-timeline{display:grid;gap:0;margin:0;padding:0;list-style:none}.portal-claim-message-item{position:relative;display:grid;grid-template-columns:18px minmax(0,1fr);gap:12px;padding-bottom:16px}.portal-claim-message-item:before{content:"";position:absolute;left:7px;top:16px;bottom:0;width:1px;background:var(--portal-line)}.portal-claim-message-item:last-child{padding-bottom:0}.portal-claim-message-item:last-child:before{display:none}.portal-claim-message-dot{position:relative;z-index:1;width:15px;height:15px;margin-top:4px;border:3px solid white;border-radius:999px;background:var(--portal-action);box-shadow:0 0 0 1px var(--portal-line)}.portal-claim-message-item-review .portal-claim-message-dot,.portal-claim-message-item-message .portal-claim-message-dot{background:var(--portal-action-dark)}.portal-claim-message-item-photo .portal-claim-message-dot{background:var(--portal-gold)}.portal-claim-message-item-resolved .portal-claim-message-dot{background:var(--portal-success)}.portal-claim-message-meta{display:flex;align-items:baseline;justify-content:space-between;gap:12px}.portal-claim-message-meta strong{margin:0;color:var(--portal-ink);font-size:.92rem}.portal-claim-message-meta span,.portal-claim-message-actor,.portal-claim-message-item em{color:var(--portal-muted);font-size:.78rem;font-style:normal;font-weight:650}.portal-claim-message-item p{margin-top:4px;color:var(--portal-muted)}.portal-activity-panel{padding:22px 18px;display:grid;gap:18px}.portal-activity-list{display:grid;gap:16px}.portal-activity-item{display:grid;grid-template-columns:30px minmax(0,1fr);gap:12px;align-items:start}.portal-activity-icon{width:28px;height:28px;border-radius:999px;background:var(--portal-soft);color:var(--portal-muted);display:inline-flex;align-items:center;justify-content:center}.portal-activity-icon svg{width:16px;height:16px;fill:currentColor}.portal-activity-item strong{color:var(--portal-ink);font-size:.92rem;font-weight:600}.portal-activity-item p{font-size:.84rem}.portal-resolved-strip{width:min(720px,100%);margin-top:30px;padding:20px;display:grid;gap:12px}.portal-resolved-row{display:flex;align-items:center;justify-content:space-between;gap:18px;color:var(--portal-muted);font-size:.92rem}.portal-resolved-row strong{color:var(--portal-success);font-size:.84rem;white-space:nowrap}.portal-claim-hero{grid-template-columns:minmax(0,1fr) minmax(280px,360px);align-items:end}.portal-claim-hero h1{max-width:14ch}.portal-home-card{padding:24px;display:grid;gap:10px}.portal-home-card span,.portal-reference-card dt,.portal-review-card dt,.portal-eyebrow{color:var(--portal-muted);font-size:.72rem;font-weight:700;letter-spacing:0;text-transform:uppercase}.portal-home-card strong{color:var(--portal-primary-deep);font-size:1.35rem;line-height:1.2;font-weight:650}.portal-flow{width:min(760px,100%);margin:0 auto;display:grid;gap:24px}.portal-stepper{display:flex;align-items:center;justify-content:center;gap:18px;color:var(--portal-muted)}.portal-stepper div{display:grid;gap:8px;justify-items:center;min-width:72px}.portal-stepper span{width:38px;height:38px;border-radius:999px;border:2px solid var(--portal-line);display:inline-flex;align-items:center;justify-content:center;font-weight:700;background:var(--portal-card)}.portal-stepper svg{width:20px;height:20px;fill:currentColor}.portal-stepper strong{font-size:.78rem;letter-spacing:0}.portal-stepper i{width:min(18vw,120px);height:2px;background:var(--portal-line)}.portal-stepper .active{color:var(--portal-action-dark)}.portal-stepper .active span{border-color:var(--portal-action);background:var(--portal-action);color:#fff}.portal-form-card{padding:34px;display:grid;gap:30px}.portal-section-header{display:grid;gap:8px;text-align:center}.portal-section-header h2{margin:0;color:var(--portal-ink);font-size:2.15rem;line-height:1.1;font-weight:450}.portal-form-section{display:grid;gap:16px;padding-top:26px;border-top:1px solid var(--portal-line)}.portal-form-section:first-of-type,.portal-section-header+.portal-form-section{padding-top:0;border-top:0}.portal-form-section h3{margin:0;color:var(--portal-primary-deep);font-size:1.15rem;line-height:1.25;font-weight:650}.portal-flow label{display:grid;gap:8px;color:var(--portal-ink);font-size:.9rem;font-weight:600}.portal-shell input,.portal-shell textarea{width:100%;min-height:52px;border-radius:8px;border:1px solid color-mix(in oklch,var(--portal-line) 92%,black 8%);background:var(--portal-card);color:var(--portal-ink);font-weight:400;padding:12px 14px;box-shadow:none}.portal-shell textarea{min-height:150px;resize:vertical}.portal-shell input:focus,.portal-shell textarea:focus{border-color:var(--portal-action);box-shadow:0 0 0 3px color-mix(in oklch,var(--portal-action) 15%,transparent);outline:none}.portal-shell input::placeholder,.portal-shell textarea::placeholder{color:color-mix(in oklch,var(--portal-muted) 70%,white 30%);font-weight:400}.portal-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.portal-category-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.portal-category-tile{min-height:112px;border-radius:8px;border:1px solid color-mix(in oklch,var(--portal-line) 92%,black 8%);background:var(--portal-card);color:var(--portal-ink);display:grid;gap:12px;justify-items:center;align-content:center;cursor:pointer;font-weight:600;transition:border-color .16s ease,background .16s ease,transform .16s ease,box-shadow .16s ease}.portal-category-tile svg{width:30px;height:30px;fill:var(--portal-primary)}.portal-category-tile:hover,.portal-category-tile:focus-visible,.portal-category-tile.active{border-color:var(--portal-action);background:color-mix(in oklch,var(--portal-action-soft) 70%,white);box-shadow:0 18px 34px -30px #2c3a5380;transform:translateY(-1px);outline:none}.portal-upload-panel{display:grid;gap:14px}.portal-upload-dropzone{border:1px dashed color-mix(in oklch,var(--portal-line) 76%,var(--portal-muted));border-radius:8px;padding:28px;background:var(--portal-soft);display:flex;align-items:center;justify-content:center;gap:16px;text-align:left;cursor:pointer;transition:border-color .16s ease,background .16s ease,box-shadow .16s ease}.portal-upload-dropzone:hover,.portal-upload-dropzone:focus-within{border-color:var(--portal-action);background:color-mix(in oklch,var(--portal-action-soft) 58%,white);box-shadow:0 18px 34px -30px #00697880}.portal-file-input{position:absolute;width:1px;height:1px;min-height:0;opacity:0;pointer-events:none}.portal-upload-dropzone svg{width:42px;height:42px;padding:10px;border-radius:999px;background:var(--portal-action-soft);fill:var(--portal-action-dark);flex:0 0 auto}.portal-upload-dropzone div{display:grid;gap:4px}.portal-upload-dropzone strong,.portal-photo-list strong{font-weight:650}.portal-photo-list{margin:0;padding:0;display:grid;gap:8px;list-style:none}.portal-photo-list li{min-height:70px;border:1px solid var(--portal-line);border-radius:8px;padding:10px 12px;background:var(--portal-card);display:grid;grid-template-columns:54px minmax(0,1fr) auto;align-items:center;gap:12px}.portal-photo-list li>div{min-width:0;display:grid;gap:2px}.portal-photo-list strong{overflow:hidden;color:var(--portal-ink);font-size:.92rem;text-overflow:ellipsis;white-space:nowrap}.portal-photo-list span{font-size:.84rem}.portal-photo-list button{border:0;background:transparent;color:var(--portal-action-dark);cursor:pointer;font:inherit;font-size:.88rem;font-weight:650}.portal-photo-thumb,.portal-review-photo-thumb,.portal-photo-thumb-loading{border:1px solid var(--portal-line);border-radius:8px;background:var(--portal-soft);object-fit:cover}.portal-photo-thumb{width:54px;height:54px}.portal-review-photo-thumb{width:72px;height:72px}.portal-photo-thumb-fallback{display:inline-flex;align-items:center;justify-content:center;padding:6px;color:var(--portal-muted);font-size:.62rem;font-weight:650;line-height:1.15;text-align:center}.portal-photo-thumb-fallback svg{width:28px;height:28px;fill:var(--portal-action)}.portal-review-card{border-radius:8px;border:1px solid var(--portal-line);background:var(--portal-soft);padding:24px}.portal-review-card dl,.portal-reference-card{margin:0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.portal-review-card dd,.portal-reference-card dd{margin:5px 0 0;color:var(--portal-ink);line-height:1.55;overflow-wrap:anywhere}.portal-review-card dd span{display:block;color:var(--portal-muted)}.portal-review-span{grid-column:1 / -1}.portal-review-photo-list{margin:0;padding:0;color:var(--portal-ink);display:grid;gap:10px;list-style:none}.portal-review-photo-list li{display:grid;grid-template-columns:72px minmax(0,1fr);align-items:center;gap:12px}.portal-review-photo-list span{min-width:0;overflow-wrap:anywhere}.portal-actions{display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:12px}.portal-error{margin:0;color:#c13331;font-weight:650;text-align:right}.portal-success-card,.portal-state-card{width:min(720px,100%);margin:0 auto;padding:44px;display:grid;gap:20px}.portal-success-card h1{max-width:14ch;font-size:clamp(2.5rem,4.6vw,3.7rem)}.portal-eyebrow{display:inline-flex;color:var(--portal-action-dark)}.portal-success-mark{width:54px;height:54px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;background:var(--portal-action);color:#fff}.portal-success-mark svg{width:30px;height:30px;fill:currentColor}.portal-reference-card{border-radius:8px;border:1px solid var(--portal-line);background:var(--portal-soft);padding:18px}.portal-timeline{margin:0;padding:0;display:grid;gap:0;list-style:none}.portal-timeline li{display:grid;grid-template-columns:28px minmax(0,1fr);gap:12px;padding-bottom:22px;position:relative}.portal-timeline li:last-child{padding-bottom:0}.portal-timeline li:before{content:"";position:absolute;left:10px;top:22px;bottom:0;width:2px;background:var(--portal-line)}.portal-timeline li:last-child:before{display:none}.portal-timeline li>span{width:22px;height:22px;margin-top:1px;border-radius:999px;border:2px solid var(--portal-action);background:var(--portal-card);z-index:1}.portal-timeline li.complete>span{background:var(--portal-action)}.portal-timeline strong{color:var(--portal-ink)}.portal-success-actions{display:flex;flex-wrap:wrap;gap:12px}.portal-state-card{text-align:center;justify-items:center}.portal-state-card strong{color:var(--portal-primary-deep);font-size:1.3rem;font-weight:650}.portal-state-card-warning{border-color:color-mix(in oklch,var(--portal-warning) 36%,var(--portal-line))}.portal-loader{width:34px;height:34px;border-radius:999px;border:3px solid var(--portal-line);border-top-color:var(--portal-action);animation:portal-spin .88s linear infinite}@keyframes portal-spin{to{transform:rotate(360deg)}}@media(max-width:760px){.portal-topbar{height:66px}.portal-page{width:min(100% - 32px,460px);padding:36px 0 64px}.portal-dashboard-hero,.portal-claim-hero,.portal-dashboard-grid{grid-template-columns:1fr}.portal-dashboard-hero{gap:22px;margin-bottom:36px}.portal-primary-link{width:100%}.portal-dashboard-claim-top{grid-template-columns:44px minmax(0,1fr)}.portal-status-pill{grid-column:2;width:fit-content}.portal-dashboard-claim-note{display:grid}.portal-claim-progress{grid-template-columns:repeat(2,minmax(0,1fr))}.portal-form-card{padding:24px}.portal-section-header h2{font-size:1.9rem}.portal-form-grid,.portal-category-grid,.portal-review-card dl,.portal-reference-card{grid-template-columns:1fr}.portal-category-grid{gap:10px}.portal-category-tile{min-height:98px}.portal-upload-dropzone{display:grid;justify-items:center;text-align:center}.portal-actions{flex-direction:column-reverse;align-items:stretch}.portal-actions .portal-primary-action,.portal-actions .portal-secondary-action,.portal-actions .portal-secondary-link,.portal-success-actions .portal-primary-action,.portal-success-actions .portal-secondary-action{width:100%}.portal-success-card,.portal-state-card{padding:28px}}.portal-claim-reply-panel{margin-top:14px;padding:14px;border:1px solid var(--portal-line);border-radius:18px;background:color-mix(in oklch,var(--portal-card) 84%,var(--portal-soft) 16%);display:grid;gap:10px}.portal-claim-reply-panel label{color:var(--portal-ink);font-size:.92rem;font-weight:650}.portal-claim-reply-panel textarea{min-height:112px}.portal-claim-reply-panel .portal-secondary-action{justify-self:start}.portal-claim-reply-panel .portal-secondary-action:disabled{cursor:not-allowed;opacity:.68;transform:none}.portal-inline-error,.portal-inline-success{margin:0;font-size:.86rem;font-weight:650}.portal-inline-error{color:#b33738}.portal-inline-success{color:var(--portal-success)}.portal-reply-photo-picker{min-height:42px;width:fit-content;padding:0 14px;border:1px dashed var(--portal-line);border-radius:8px;background:var(--portal-card);color:var(--portal-primary-deep);display:inline-flex;align-items:center;gap:8px;cursor:pointer;font-size:.9rem;font-weight:650}.portal-reply-photo-picker svg{width:18px;height:18px;fill:currentColor}.portal-reply-photo-list{margin-top:0}